Building a Better Web
June 11–12, 2018: Training
June 12–14, 2018: Tutorials & Conference
San Jose, CA
Crystal Yan

Crystal Yan
Product and Design Consultant, United States Digital Service

Website | @crystalcy

Crystal Yan advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant and is a product manager and designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. Crystal is a product and experience design leader focused on empowering organizations to be more customer centric and has worked in the US, India, China, and Cambodia. Previously, she led the user experience team at a civic tech startup transforming how organizations interact with governments worldwide. Crystal holds a degree in economics from Amherst College.


9:00am–9:40am Wednesday, June 13, 2018
People and teams
Location: 210 A/E
Secondary topics:  Best practice, Case study
Crystal Yan (United States Digital Service)
Average rating: ****.
(4.00, 3 ratings)
How do leading organizations hire effectively? Crystal Yan explains how she used behavioral science research insights and human-centered design principles to improve the candidate experience and shares best practices from leading technology corporations, startups, and consulting firms. Read more.