Building a Better Web
June 11–12, 2018: Training
June 12–14, 2018: Tutorials & Conference
San Jose, CA

Applying design thinking to hiring: Designing a better hiring process for optimizing delight and diversity

Crystal Yan (United States Digital Service)
9:00am–9:40am Wednesday, June 13, 2018
People and teams
Location: 210 A/E
Secondary topics:  Best practice, Case study
Average rating: ****.
(4.00, 3 ratings)

Who is this presentation for?

  • Vice presidents, directors, and managers of engineering, design, and product

Prerequisite knowledge

  • A high-level understanding of processes for hiring technical talent

What you'll learn

  • Learn how to conduct user interviews to uncover pain points and opportunities in the candidate journey
  • Discover best practices to write more inclusive job descriptions
  • Explore available resources for reaching diverse candidate candidates and case studies and stories from leading employers on how to create a more intentional and fair interview process


How do leading organizations hire effectively? Crystal Yan explains how she used behavioral science research insights and human-centered design principles to uncover pain points and opportunities in the candidate journey, write more inclusive job descriptions, advocate for investing in many candidate outreach channels, and create a more intentional and fair interview process. Whether you’re looking to lead and build out your own hiring process or you’re job searching and want to hear a hiring manager’s perspective, this session will help you learn best practices from leading technology corporations, startups, and consulting firms.

Photo of Crystal Yan

Crystal Yan

United States Digital Service

Crystal Yan advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant and is a product manager and designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. Crystal is a product and experience design leader focused on empowering organizations to be more customer centric and has worked in the US, India, China, and Cambodia. Previously, she led the user experience team at a civic tech startup transforming how organizations interact with governments worldwide. Crystal holds a degree in economics from Amherst College.