How do leading organizations hire effectively? Crystal Yan explains how she used behavioral science research insights and human-centered design principles to uncover pain points and opportunities in the candidate journey, write more inclusive job descriptions, advocate for investing in many candidate outreach channels, and create a more intentional and fair interview process. Whether you’re looking to lead and build out your own hiring process or you’re job searching and want to hear a hiring manager’s perspective, this session will help you learn best practices from leading technology corporations, startups, and consulting firms.
Crystal Yan advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant and is a product manager and designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. Crystal is a product and experience design leader focused on empowering organizations to be more customer centric and has worked in the US, India, China, and Cambodia. Previously, she led the user experience team at a civic tech startup transforming how organizations interact with governments worldwide. Crystal holds a degree in economics from Amherst College.
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