Building a Better Web
June 11–12, 2018: Training
June 12–14, 2018: Tutorials & Conference
San Jose, CA

Applying Design Thinking to Hiring - Designing a Better Hiring Process for Optimizing Delight and Diversity

Crystal Yan (United States Digital Service)
9:50am–10:30am Wednesday, June 13, 2018
People and teams
Location: 210 C/G Level: Beginner
Secondary topics:  Best practice, Case study

Who is this presentation for?

VPs, Directors, and Managers of Engineering, Design, and Product

Prerequisite knowledge

Attendees should have a high level understanding of current processes for hiring technical talent.

What you'll learn

1. how to conduct user interviews to uncover pain points and opportunities in the candidate journey, 2. best practices to write more inclusive job descriptions 3. resource list for reaching diverse candidate candidates 4. case studies and stories based on interviews with hiring managers from leading employers on how to create a more intentional and fair interview process


How do leading organizations hire effectively? Hear how one hiring manager used behavioral science research insights and human-centered design principles to uncover pain points and opportunities in the candidate journey, write more inclusive job descriptions, advocate for investing in many candidate outreach channels, and create a more intentional and fair interview process. Whether you’re looking to lead and build out your own hiring process, or you’re job searching and want to hear a hiring manager’s perspective, this session will help you learn best practices from leading technology corporations, startups, and consulting firms.

Photo of Crystal Yan

Crystal Yan

United States Digital Service

Crystal Yan is a results-driven product and experience design leader focused on transforming organizations to be more customer-centric, and designing meaningful product and service experiences with behavioral design and artificial intelligence. Currently, Crystal is an independent UX and product consultant serving clients in the education, healthcare, finance, and nonprofit sectors. Previously, Crystal led the Design team and new product development at a software startup transforming how organizations interact with governments worldwide and worked in the US, India, China, and Cambodia.

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