Presented By O’Reilly and Intel AI
Put AI to Work
April 29-30, 2018: Training
April 30-May 2, 2018: Tutorials & Conference
New York, NY
Jan Neumann

Jan Neumann
Director, Applied AI Research, Comcast

Website | @jankneumann

Jan Neumann leads Comcast’s Applied Artificial Intelligence Research Group, which combines large-scale machine learning, deep learning, NLP, and computer vision to develop novel algorithms and product concepts such as voice interfaces, virtual assistants, and video and IoT analytics that improve the experience of Comcast’s customers. Previously, Jan worked for Siemens Corporate Research on various computer vision-related projects, such as driver assistance systems and video surveillance. He has published over 20 papers in scientific conferences and journals and is a frequent speaker on machine learning and data science. He holds a PhD in computer science from the University of Maryland, College Park.

Sessions

2:35pm–3:15pm Tuesday, May 1, 2018
How Comcast uses AI to reinvent the customer experience
AI Business Summit, Implementing AI
 Location: Sutton South
Jan Neumann (Comcast), Dominique Izbicki (Comcast)
Average rating: *****
(5.00, 2 ratings)
Jan Neumann and Jeanine Heck explain how Comcast uses deep learning to build virtual assistants that allow its customers to contact the company with questions or concerns and how it uses contextual information about customers and systems in a reinforcement learning framework to identify the best actions that answer these customers' questions or resolve their concerns. Read more.