AI adoption in the public sector is fundamental in shaping and improving government services for the future. This session will focus specifically on opportunities to improve access to government information through AI-powered search and digital customer experiences. The government is in the multi-billion-dollar business of funding research and providing critical information to citizens, but much of this remains inaccessible to the public. Traditional methods of digging through unstructured content and relying on a one-size-fits-all digital experience provide ample opportunity for improvements with AI technologies.
While barriers to entry for AI adoption are not unique to the government, there are often concerns around the challenges of implementing new technologies in the public sector. Drawing on his experience bringing AI to the public sector, Sumeet Vij offers perspectives on public sector AI trends, such as data privacy, Authorization to Operate (ATO), security considerations, growing the skills of the workforce, and avoiding vendor lock-in. Along the way, Sumeet dispels myths around barriers to entry and shares approaches and opportunities as he highlights examples of three successful AI adoptions, focusing on starting small and using an incremental and open approach to democratize AI.
Sumeet Vij is a chief technologist in the Strategic Innovation Group (SIG) at Booz Allen Hamilton, where he leads multiple client engagements, research, and strategic partnerships in the field of AI, digital personalization, recommendation systems, chatbots, digital assistants, and conversational commerce. Sumeet is also the practice lead for next-generation digital experiences powered by AI and data science, helping with the large-scale analysis of data and its use to quickly provide deeper insights, create new capabilities, and drive down costs.
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