Regardless of industry, every executive is concerned with the same thing: their customers. And thanks to ongoing advancements in technology, artificial intelligence is now emerging as a powerful vehicle to better service customers. One particularly strong agent of customer success and satisfaction is voice-activated AI, but the mechanics behind this form of AI can be challenging. However, once developed, integrated, and organized properly, the results of speech technologies speak for themselves.
Omar Tawakol details the building blocks of speech technologies, including natural language processing, automatic speech recognition, and neural networks, that are necessary to implement voice-activated artificial intelligence and more importantly, enable a customer-centric enterprise. Drawing on his experience building an AI-voice assistant, Omar explores a number of the advanced computing tools that voice AI is dependent on and explains how to apply them across the enterprise.
Omar Tawakol is the CEO of Voicera, a venture focused on AI that leverages data to help people become more productive. Previously, Omar was the founder and CEO of BlueKai (acquired by Oracle), which built the world’s largest consumer data marketplace and DMP, and SVP and GM of the Oracle Data Cloud (ODC), which powered 97 of the top 100 marketers as well as an ecosystem of AI applications. Omar holds an MS in CS from Stanford, where he researched and published work on AI agents, and a BS from MIT.
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