Build Systems that Drive Business
Sep 30–Oct 1, 2018: Training
Oct 1–3, 2018: Tutorials & Conference
New York, NY

Archaic to orchestrated: Ticketmaster's hybrid DevOps transformation

Heather Osborn (Ticketmaster)
4:45pm–5:25pm Tuesday, October 2, 2018
How We Built It
Location: Gramercy Level: Non-technical
Secondary topics:  Systems Architecture & Infrastructure

Prerequisite knowledge

  • Basic familiarity with DevOps and cloud concepts

What you'll learn

  • Learn how Ticketmaster moved from a siloed on-premises environment to a DevOps hybrid cloud


When you have a 40-year-old company deeply rooted in legacy technologies, the work required to reinvent is dramatic. Heather Osborn explains how Ticketmaster moved from a siloed on-premises environment to a DevOps hybrid cloud, along with successes and failures and where the company is headed in the future.

The move has not been without discomfort. However, the time-to-market improvements and increased visibility of problems has evolved Ticketmaster into a more agile company that has the potential to keep pace with startups.

Join Heather to learn from her unique perspective as a 20-year Ticketmaster veteran who has seen it all, from artists screaming at event managers when fans queued for too long to special swag given by tour managers when the company sold record-breaking numbers of tickets for shows. If a company whose technology and human infrastructure have grown up organically around a custom-written VAX operating system can make the move to public cloud-native applications and begin a rapid march to a hybrid cloud solution, so can you.

Photo of Heather Osborn

Heather Osborn


Heather Osborn is a senior director of systems infrastructure at Ticketmaster. Heather has been a system and operations engineer for the last 25 years. Although not common in the tech world, she’s stayed with Ticketmaster for the last 20 years through the company’s various incarnations, partly because of multiple technology reinventions and unique challenges and partly because she wants to see what will happen next. She’s looking forward to this new era of public cloud and container orchestration. Heather is an avid long-distance runner who has lots of time to think about these things while pounding the pavement.