Jackie Nichols
Senior Architect, Microsoft

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Jackie Nichols is a member of the applied innovation and incubation team within Microsoft’s Enterprise Commercial Organization, where she’s responsible for partnering with Microsoft internal Product Groups (PG) and developing longstanding and trusted relationships by providing a rare combination of both senior business experience and the deep technical capabilities necessary to provide the critical interface between early adopters, the field, and the PG. Her responsibilities include business alignment and strategy, customer executive relationship and customer deliveries, quality improvement activities through amplifying real-world customer and partner experiences and feedback to the PG, cross-domain expertise, recruiting and driving key partner relationships, and educating the Microsoft field, as well as creating and contributing to PG IP. Jackie is involved in business and technical risk management as well as the entire implementation lifecycle with customers, with a broad focus on consistent delivery, innovation, and technology alignment. She’s currently partnering with the Azure Cognitive Personalizer Service PG to transform how customers think about and perform personalization of their content through machine learning. Previously, Jackie was the CTO for modern productivity at Microsoft Services, where she led a team of Microsoft’s most-senior solution, regional, and industry architects and was responsible for developing strategies to align Microsoft Services delivery capabilities and business goals with Microsoft product and industry trends, provide pre-sales architecture leadership, readiness, IP, delivery quality oversight, in addition to driving diversity and inclusion. She holds a degree in computer science from Carleton University in Ottawa, Canada. Jackie believes in giving back and spends her spare time working with local charities as well as more globally focused organizations that concentrate on world-view issues.