Building a Better Web
June 11–12, 2018: Training
June 12–14, 2018: Tutorials & Conference
San Jose, CA

Leadership starts with listening: Amplify your impact

Heidi Helfand (Procore Technologies)
4:25pm–5:05pm Thursday, June 14, 2018
People and teams
Location: 210 C/G Level: Intermediate
Secondary topics:  Best practice, Beyond Code Track: The Business Side of the Web, Hands-on

Who is this presentation for?

  • Everyone can find value in this presentation.

What you'll learn

  • Explore practical communication skills like listening levels to build self-awareness, communication techniques to help others feel heard, like asking open-ended "what" questions, and coaching another person through a challenge


Listening is power. By tuning in and applying self-management and directed curiosity, you can help others solve their own problems. Doing this not only leads to greater ownership but also creates more leaders (rather than “order followers”) in your organization. Heidi Helfand shares practical communication skills so you can become a more available and empowering coworker, friend, and leader.

Photo of Heidi Helfand

Heidi Helfand

Procore Technologies

Heidi Helfand is director of engineering excellence at Procore Technologies, creators of cloud-based construction software. She is author of Dynamic Reteaming: The Art and Wisdom of Changing Teams, which challenges the notion that you need to keep your teams the same in order to be successful and is based in part on Heidi’s experiences at two highly successful startups: ExpertCity, Inc. (acquired by Citrix), where she was on the original development team that invented GoToMyPC, GoToMeeting, and GoToWebinar, and AppFolio, Inc., a SaaS property management software company that went public in 2015. 

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