Building a Better Web
June 11–12, 2018: Training
June 12–14, 2018: Tutorials & Conference
San Jose, CA

Leadership Starts with Listening: Amplify Your Impact

Heidi Helfand (Procore Technologies)
4:25pm–5:05pm Thursday, June 14, 2018
People and teams
Location: 210 C/G Level: Intermediate
Secondary topics:  Best practice, Beyond Code Track: The Business Side of the Web, Hands-on

Who is this presentation for?

developers, managers, everyone

Prerequisite knowledge

This session is for everyone who wants to improve their communication. An interest in interactive practice and learning is helpful for this session.

What you'll learn

-Improved listening skills via learning listening levels to build self awareness -Learn communication techniques to help others feel heard like asking open-ended "what" questions -Get a taste of what it's like to coach another person through a challenge.


Listening is power. By “tuning in” and applying self management and directed curiosity you can help others solve their own problems. Doing this not only leads to greater ownership, but also more leaders in your organization instead of “order takers”. In this interactive talk I’ll teach you practical communication skills so you can become a more available and empowering coworker, friend and leader.

This was given at Rubyconf 2017 Nov 16 and a confreaks video will be available within a month.

Photo of Heidi Helfand

Heidi Helfand

Procore Technologies

Heidi Helfand is Director of Engineering Excellence at Procore Technologies, creators of cloud-based construction software. She is author of the book Dynamic Reteaming: The Art and Wisdom of Changing Teams which challenges the notion that you need to keep your teams “the same” in order to be successful. The book is based in part on Heidi’s experiences being on the “first team” at two highly successful startups – ExpertCity, Inc. (acquired by Citrix) where she was on the original development team that invented GoToMyPC, GoToMeeting and GoToWebinar and AppFolio, Inc., a SAAS property management software company that went public in 2015. 

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