Rachael Rekart leads the machine assistance team at Autodesk, responsible for developing and delivering the Autodesk Virtual Agent (AVA). AVA currently has over 100,000 conversations with customers per month and has reduced call resolution times for its most repetitive support contacts by 99%, enabling Autodesk’s agents to focus on more complex customer issues. Rachael believes that AI and machine learning will continue to redefine the way Autodesk engages with customers for their service and support needs. She’s an active evangelist of AI both inside and outside the company and speaks about AVA’s evolution and capabilities at conferences and internal engagements and as a consultant for companies getting started with AI. Previously, Rachael led Autodesk teams focused on implementing process optimizations and system improvements to ensure sustainable business growth. Prior to Autodesk, she worked in demand planning and supply chain management.
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