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Sep 4-5, 2018: Training
Sep 5-7, 2018: Tutorials & Conference
San Francisco, CA
Sharad Gupta

Sharad Gupta
Director, Enterprise Architecture, Blue Shield of California


Sharad Gupta is the director of enterprise architecture at Blue Shield of California, where he is responsible for the strategic direction, technology strategy, technology selection, and architectures for business transformation and innovation initiatives. Sharad is also part of the adjunct faculty at the University of California, Davis, in the Master of Science in Business Analytics (MSBA) program and teaches data design and machine learning. Sharad is also a founder of LittleTechMasters that is a nonprofit grassroots project focused on educating kids about technology in local communities. Sharad holds a BS in computer science from National Institute of Technology, Allahabad, India, and an MBA with a focus on technology management and marketing from the University of California, Davis.


2:35pm-3:15pm Friday, September 7, 2018
Secondary topics:  AI in the Enterprise, Ethics, Privacy, and Security, Health and Medicine, Platforms and infrastructure, Text, Language, and Speech
Sharad Gupta (Blue Shield of California)
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AI-powered chatbots are increasingly becoming viable solutions for customer service use cases. Technology leaders must consider adopting a multichannel chatbot strategy to avoid siloed chatbot solutions. Sharad Gupta shares a framework to ensure long-term strategic investment in chatbots. Read more.