Listening is power. By tuning in and applying self-management and directed curiosity, you can help others solve their own problems instead of telling them what to do, giving them the tools they need to be leaders in your organization rather than order takers. Heidi Helfand leads a crash course in coaching conversations, helping you become a better and more empowering leader, coworker, and friend.
Heidi first makes the case for focused attention, listening, and awareness—skills that help people feel “heard.” You’ll then learn specific strategies like the three levels of listening, paraphrasing, and mirroring and discover how you can draw people out by asking powerful, open-ended questions. You’ll be able to apply these lessons to all areas of your life.
Heidi Helfand is director of engineering excellence at Procore Technologies, creators of cloud-based construction software. She is author of Dynamic Reteaming: The Art and Wisdom of Changing Teams, which challenges the notion that you need to keep your teams the same in order to be successful and is based in part on Heidi’s experiences at two highly successful startups: ExpertCity, Inc. (acquired by Citrix), where she was on the original development team that invented GoToMyPC, GoToMeeting, and GoToWebinar, and AppFolio, Inc., a SaaS property management software company that went public in 2015.
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