Douglas Calegari
Director, Architecture and Strategic Development, Independent

Douglas Calegari is a director of architecture and strategic development at a Fortune 500 insurance company. In a career that has spanned several decades, Doug has worked for multiple startup companies, insurance, and financial services institutions.

Sessions

13:45–14:25 Wednesday, 16 October 2019

Location: Buckingham Room - Palace Suite

Service center automation using the state-of-the-art NLP

Implementing AI

Secondary topics: Data, Data Networks, Data Quality, Deep Learning, Machine Learning, Text, Language, and Speech

Douglas Calegari (Independent)

Average rating:

(4.00, 3 ratings)

Douglas Calegari details a solution that classifies and routes emails coming into a busy insurance service center. Join in to discover how his team evaluated NLP models, leveraged various techniques to increase classification and entity recognition accuracy, designed a scalable end-to-end machine learning data pipeline, and integrated them into an existing transactional system. Read more.