Thomas Knoll

Thomas Knoll
Community Architect, Advisor

Website | @thomasknoll

Community Architect, Community Cultivator, and Customer development at brands including Zappos, UserVoice, and Seesmic.

While he has a technical background, he prefers to speak in gardening and architecture metaphors. He is inspired by storytelling, psychology, evangelism, architectural theory, social economics, game mechanics, cultural anthropology, compassion, and ants.

He was studying to become a missionary, but left that path because he grew tired of the business of religion. Now, he helps businesses convert customers into communities of evangelists.

Oh, and he loves his internet friends, and falls in love with almost everyone he meets.


Thomas Knoll (Advisor)
Average rating: **...
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While "Community Manager" is a popular job title these days, the collective nature of community makes it impossible for any individual or external force to create or truly manage one. In this session, Thomas Knoll, community architect for Zappos, will lead a large-scale discussion exploring these ideas for online communities. Read more.
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