Keith Redfield

Keith Redfield
Director, eSupport/Global Support Infrastructure, Juniper Networks


Keith Redfield joined Juniper Networks in 2005 as the Director of eSupport and Global Support Technology and has over 25 years in the high tech industry including over 15 years designing and implementing assisted and self service strategies for complex network and telecommunications products. Keith is responsible for customer self-service and collaborative-service initiatives and the infrastructure supporting Juniper’s award-winning global support operations. Keith has previous experience across a wide range of the technology industry – from a “garage” startup to one of the largest companies in the industry.


Focus on Enterprise
Location: 2009 Level:
Moderated by:
Natalie Petouhoff (Ex Forrester Research)
John Belanger (Yahoo! Inc.), Jaeme Laczkowski (LeapFrog Enterprises, Inc.), Keith Redfield (Juniper Networks), Lois Townsend (Hewlett Packard Consumer Support)
Average rating: ****.
(4.30, 10 ratings)
This panel will define what Web 2.0 and enterprise social communities look like today, discuss the basis for deriving business value from them, and also talk about how these communities are the future of customer support. The panel will also explore how Web 2.0 communities and Social CRM will not only improve services, but also deliver innovation and brand promotion. Read more.
Silverlight Showcase
  • Microsoft Corporation
  • .CO
  • Adobe Systems, Inc.
  • Ericsson
  • Germany Trade & Invest
  • IBM
  • Berlin Partner
  • blueKiwi
  • EffectiveUI
  • HP
  • Neustar, Inc.
  • OpenSRS
  • OpenText
  • PayPal
  • Pearltrees
  • The Planet

Rob Koziura
(415) 947-6111

Kaitlin Pike
(415) 947-6306

View a complete list of Web 2.0 Expo contacts.