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Sponsor & Exhibitor Opportunities

Vicki Sanders
415-947-6107
vsanders@techweb.com

Media Sponsor Opportunities

Liliana Arancibia
415-947-6179
larancibia@cmp.com

Press/Media Inquiries

confpr@oreilly.com

or

Natalia Wodecki
415-947-6762
NWodecki@cmp.com

Contact Us

View a complete list of Web 2.0 Expo contacts.

Clinton Dickey

Clinton Dickey
Director , Microsoft

As group manager for the Automated Service Agent group at Microsoft, Clinton Dickey leads the team is responsible for shaping and delivering the ASA product and its business. In this capacity, Dickey works closely with customers and partners to help define the product to help resolve customer care issues and enhance their customer service experience.

Dickey joined Microsoft in 2001 working in various roles within the Communications Sector, including playing a role in the acquisition of Colloquis in October, 2006.

Prior to joining Microsoft, Dickey was a product manager for the first digital simultaneous voice and data modem at Prometheus. Previously, he worked for Inter-Tel, Inc., where he was a product manager for the first digital VoIP gateway.

Dickey holds an M.B.A. from Portland State University and a bachelor’s degree in computer science from the University of Oregon.

In his spare time you may find Dickey fueling his love of video games with his three sons and wife of 15 years.

Sessions

Sponsored
Location: 2018 Level: Novice
Clinton Dickey (Microsoft)
A discussion on the emerging importance of self-help components on the web, and how Microsoft's Automated Service Agents can provide a new paradigm in customer care and how people find the information they need. Read more.