Non-Traditional Hiring: Mining Your Customer Community as a Rich Hiring Pool

Strategy & Business Models
Location: Conference Room D Level:

From managers to front-line customer service reps, great people are core to user satisfaction and corporate growth. Just as important as its service or product offering are the people that help move the organization forward on a daily basis. Most employees move on from jobs because of their manager. Most users love a company because of that one service rep who was empowered to solve their problem quickly. Finding the right talent is key to a company’s success, and it’s a seller’s market.

There is a rich new source of potential star employees, thanks to the internet and proliferation of popular social media channels, and dozens, hundreds, or perhaps even thousands of potential employees are out there who possess hard-to-define qualities every hiring manager looks for: A passion, energy and enthusiasm for your brand. Of course you look for authentic passion during the traditional hiring process, but instead those qualities can be the baseline “skill set” you start with!

This session will highlight the variety of methods businesses can use to find brand evangelists, and define strategies that can help uncover their relevant expertise and skills, and convert them into high-performing employees. Additionally, through examples of successful recruitment of its own brand evangelists, BlogHer will show how it has successfully tapped into this important group to create strong, passionate, and committed teams since its creation in 2005.

Photo of Elisa  Camahort Page

Elisa Camahort Page

BlogHer

As BlogHer’s COO, Elisa Camahort Page leads events, marketing, public relations and research for BlogHer, while working to ensure that all company operations deliver to plan.

Prior to co-founding BlogHer, Elisa ran a marketing consultancy, Worker Bees, that was among the first to integrate corporate marketing strategies into the social media environment. Worker Bees followed a successful career as in the cable broadband sector. Her most recent corporate position was Senior Director of Product Marketing at Terayon Communication Systems.

Elisa is a frequent public speaker, bringing research data about women and online communities to life in recent keynote sessions at MediaBistro Circus, Fem 2.0, New Comm Forum, BlogPaws and WOMMA Marketing Summit.

Elisa is a founding Fellow of the Society for New Communications Research and serves on the Board of Directors of the 42nd Street Moon Theatre in San Francisco, the programming advisory committee for SXSW Interactive and the Board of Advisors of the Anita Borg Institute.

  • Visa
  • IBM
  • HP
  • Microsoft Corporation
  • dynaTrace
  • EffectiveUI
  • Elastic Path
  • FireHost
  • IBT
  • Litle & CO
  • Plimus
  • Quest Software
  • Research In Motion
  • SoftLayer
  • Yottaa

Ally Parker
aparker@techweb.com

Kaitlin Pike
(415) 947-6306
kpike@techweb.com

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