DIY UX: Give Your Users an Upgrade (without calling in a pro)

Moderated by:
Whitney Hess (Vicarious Partners)
Design & User Experience
Location: Empire East
Average rating: ****.
(4.21, 24 ratings)

Have you fallen in love with your solution and forgotten the original problem? Are you certain that your product actually makes people’s lives better? Not every company can hire someone like me to help you listen to your users, so you’re gonna have to learn how to do some of this stuff yourself. I’ll show you techniques to find out who your users are, what they really need and how to go about giving it to them in an easy to use and pleasurable way. And it doesn’t have to bankrupt you or kill your release date.

Photo of Whitney Hess

Whitney Hess

Vicarious Partners

Whitney Hess is a coach, writer, and speaker helping people bring their whole selves to their work to better serve their customers, their companies, their communities, and themselves. Her life’s mission is to put humanity back into business.

With over a decade in user experience, Whitney has coached hundreds of companies on how to make their products easier and more pleasurable to use, boost the bottom line, and do work they love. With leadership coaching for new managers, career mapping for dissatisfied practitioners, and UX training for web professionals and product teams, Whitney’s techniques eliminate haphazard decision making, methodically prioritize efforts, and measurably improve team dynamics.

Whitney is the cohost the podcast Designing Yourself, writes on her blog Pleasure & Pain, and speaks at conferences and corporations worldwide. She holds a master’s degree in human-computer interaction and a bachelor’s degree in professional writing and HCI from Carnegie Mellon University. In 2014, Whitney became a certified coach through New Ventures West. She and her sailor-chef Fredrick live aboard s/v Jenny, their 1980 Endeavour 37′ sloop, currently docked in San Diego, CA.

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Picture of Whitney Hess
Whitney Hess
10/01/2010 5:50am EDT

Thanks so much for your great comments! My slides can be found at

Jeff Martin
09/29/2010 10:02am EDT

Great talk, you mentioned you’d have the slides available…where would those be?


John Stepper
09/29/2010 6:58am EDT

An engaging, well-structured talk. Really useful, practical advice w/ great examples.

Picture of Carl Mercier
Carl Mercier
09/29/2010 6:55am EDT

Awesome talk. Lots of great information, thanks!

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