An organization performs best when it is made up of a diverse group of people, opinions, and ideas from a variety of locations and backgrounds. As a manager, your job is to balance this diversity to support and grow a strong team poised for individual and organizational success. Learning how to motivate a group of disparate and distinct people with unique talents best prepares you to overcome unforeseen situations and obstacles as you scale your operations organization.
Fastly has built a world-class team of ops experts from many backgrounds and time zones around the world, amid immense growth and operational pressure. Drawing on this experience, Lisa Phillips shares strategies for overcoming individual and organizational management challenges in a globally diverse environment, including moving your team toward a shared positive future while dealing with friction and a fast-paced 24×7 operational environment. Lisa also explores people management challenges and methods to work with the grumpiest admin. You’ll leave better able to focus your efforts on total team strength and see where you want to go instead of where you’re afraid of heading.
Lisa Phillips is vice president of site reliability engineering at Fastly. With a focus on internet and web technologies with an emphasis on systems and database administration, architecture, engineering, and management, Lisa isn’t afraid of hard problems or scale. She brings extensive experience in implementation and management of internet services to ensure highest levels of system availability and performance globally.
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