Welcome to the digital era, where customer-experience management grows more dependent on more data from more sources every day, making issues harder to detect, harder to investigate and diagnose, and harder to resolve quickly. We know that data proliferation will only accelerate, so our industry needs to adopt new ways to analyze, respond, and ultimately break out of the cycle of reacting to issues. We can start with smarter analytics.
Mehdi Daoudi breaks down the changing dynamics beneath the never-ending flood of performance data and explains how it’s changing digital experience monitoring today. Understanding the root causes of data proliferation is critical to solving the challenges it brings; Mehdi discusses a way forward that leverages the analytical power of the platforms we use to guide the exploration of issues, slash MTTR, and change the role of IT ops forever.
This session is sponsored by Catchpoint.
Mehdi Daoudi is the founder and CEO of Catchpoint, the industry’s fastest-growing web performance monitoring solution. Before Catchpoint, Mehdi spent 10+ years at DoubleClick and Google, where he was responsible for quality of services, buying, building, deploying, and using various internal and external monitoring solutions to keep an eye on the ad-serving infrastructure delivering billions of transactions a day using thousands of servers, routers, and various other systems.
©2016, O'Reilly Media, Inc. • (800) 889-8969 or (707) 827-7019 • Monday-Friday 7:30am-5pm PT • All trademarks and registered trademarks appearing on oreilly.com are the property of their respective owners. • firstname.lastname@example.org