Is DevOps useful in environments with off-the-shelf software, big, old-fashioned help desks, and no developers? Absolutely. Tom Limoncelli shares his experience teaching DevOps principles outside the dev and ops worlds and also offers a peek at the third edition of The Practice of System and Network Administration.
Tom covers three main points:
Tom then explains these points through real-world case studies, including replacing “push” systems (help desk automation/ticket systems) with “pull” Kanban systems; applying automated testing to upgrades of off-the-shelf software packages, applying the “Three Ways” to the onboarding process for new employees, and applying MVP and “launch early and often” techniques in deploying off-the-shelf software, before concluding with some easy ways you can help the world by educating people about the benefits of adopting DevOps principles whether or not they work with devs (and even if they don’t work in IT).
Tom Limoncelli is an author, podcaster, DevOps nerd, and ex-Googler. Tom is currently an SRE at Stack Overflow. He is the coauthor of The Practice of System and Network Administration (third edition due Oct. 2016) and The Practice of Cloud System Administration and author of Time Management for System Administrators.
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