4–7 Nov 2019

Jon Hall
Principal Product Manager, BMC

Jon Hall is a principal product manager at BMC. He’s been working in the technology sector, particularly in the field of IT service management (ITSM), for two decades, in roles ranging from development through implementation and process consultancy to product management. A strong DevOps advocate in the ITSM community, his work focuses on the alignment of the two ways of thinking in enterprises, particularly as DevOps scales beyond the scope of ad hoc support. He’s spoken at a large number of ITSM and DevOps conferences, including DevOps Enterprise Summit USA, Configuration Management Camp, and a number of devopsdays events.

Sessions

15:50–16:30 Thursday, 7 November 2019

Location: Hall A4

Swarming, Cynefin, and avoiding the problems of becoming a third-line support team

Production Engineering, SRE, and DevOps

Jon Hall (BMC)

Jon Hall explores the challenges faced by DevOps practitioners as their role and scale grows in established enterprises and they get drawn into existing support structures. Join him to learn why swarming is a better alternative for DevOps than traditional tiered support. Read more.