When we think about human work, we often fail to realize that the same activity is actually two very different sorts of work. The act of thinking about work gives us a clue about one sort of work—work as imagined: what we think people do. Based on our imagination of human work, we construct all sorts of artifacts to assist or constrain work, without necessarily finding out what it is that people actually do—work as done. Steven Shorrock explores some of the differences between work as imagined and work as done in a variety of settings and outlines some implications for the inevitable gaps.
Steven Shorrock is a chartered ergonomist, human factors specialist, and a chartered psychologist. Steven’s background is in internal and external consultancy in human factors and safety management in several industries and the government; he is also a researcher and educator in academia. Steven is currently a safety and human factors specialist and European safety culture program leader at EUROCONTROL, where he works in countries throughout Europe, and an adjunct senior lecturer at the University of New South Wales School of Aviation in Sydney, Australia.
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