7–9 November 2016: Conference & Tutorials
9–10 November 2016: Training
Amsterdam, The Netherlands

On-call-iday: Unsucking your on-call experience

Amanda Folson (GitLab)
16:10–16:50 Tuesday, 8/11/2016
Average rating: ***..
(3.89, 9 ratings)

Prerequisite knowledge

  • Familiarity with on-call rotations (Being or having been on call isn't a requirement. It's enough to know that people get woken up in the middle of the night while on call.)

What you'll learn

  • Understand on-call best practices that will keep your teams happier when wearing the pager

Description

Many organizations struggle to maintain effective on-call rotations that minimize the number of people woken up in the middle of the night—so much so that “burnout syndrome” is an actual disorder experienced by professionals in on-call positions.

Amanda Folson explains how you can set up your on-call rotations to optimize the uptime of your infrastructure and your engineering team, covering topics that focus on keeping people in on-call rotations happy (well, as happy as someone can be when getting woken up in the middle of the night).

Topics include:

  • How to recognize burnout
  • Common causes of burnout while on call
  • Common mistakes people make when creating their on-call schedules
  • Common infrastructure mistakes that lead to false positives and waking people up for no reason
  • How to create a rotation that suits individual needs
  • Creating an on-call rotation that lessens the likelihood of burnout
  • How to keep tabs on employee happiness and recognize when it’s time for a change
Photo of Amanda Folson

Amanda Folson

GitLab

From humble beginnings as a PHP4 web developer in grade school, Amanda Folson now works as a developer advocate at GitLab, where she gets to share her passion for technology with others. When she’s not speaking, writing, or shooing cats off her keyboard, you’ll find her consuming APIs and IPAs.