Edward Muller (Heroku) is the Engineering Manager of Heroku's Operational Experience team which focuses on helping customers understand how their Heroku apps are operating. During his career he has written open source and closed source software in several different programming languages, run an ISP, architected systems at a large financial company, owned a cyber cafe, and designed, installed and managed networks running all sorts of systems from Linux to Microsoft Windows to Novell Netware. He has spent the last 11 years working on PaaS systems with a focus on operations, logging and observability.
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