Engineer for the future of Cloud
June 10-13, 2019
San Jose, CA

Overcoming tomorrow's operational challenges with AIOps (sponsored by Moogsoft)

Richard Whitehead (Moogsoft)
2:20pm3:00pm Wednesday, June 12, 2019
Location: LL20 C
Average rating: ***..
(3.40, 5 ratings)



Prerequisite knowledge

  • An intermediate understanding of AI/ML and their emerging roles in traditional IT operations management (ITOM) space
  • Basic knowledge of AIOps solutions

What you'll learn

  • Explore the advantages AIOps confers


Digital transformation has sparked an IT service availability crisis in the enterprise, driven by the unprecedented scale and complexity of infrastructure. Traditional bottom-up, rules-driven approaches to incident management have outlived their usefulness.

Richard Whitehead explores how AIOps brings enterprises a critical advantage and paves the way for the future of service assurance. AIOps provides a new direction by using operational data to drive a top-down approach to continuous service assurance. This enables greater business agility while improving customer service, lowering operation costs, and boosting the productivity of IT ops teams.

This session is sponsored by Moogsoft.

Photo of Richard Whitehead

Richard Whitehead


Richard Whitehead is chief evangelist at Moogsoft, a pioneer and leading provider of AIOps solutions that help IT teams work faster and smarter and is responsible for the successful introduction of products and technologies to the market. Previously, Richard was a consultant at JRW Strategies, where he provided product strategy, new market introduction, and competitive analysis advice to the software industry. Richard is the cochair of the monitoring and analytics working group at ONUG.