Engineer for the future of Cloud
June 10-13, 2019
San Jose, CA

Having the bubble: How your experts build, maintain, and spread deep system knowledge

Beth Long (New Relic)
11:35am12:15pm Thursday, June 13, 2019
Location: LL20 A/B
Average rating: ****.
(4.92, 12 ratings)

What you'll learn

  • Understand the importance of knowing how your experts build, maintain, and spread deep system knowledge


We fret about how to break system knowledge out of knowledge silos—the expert individuals with a deep intuitive understanding of our complex systems. How do these people engage with the system and act to protect, fortify, and improve it? How can engineering organizations protect and fortify experts as a key part of their observability strategy?

Beth Long explains how those experts represent both a vulnerability and a strength and why understanding them as a key mechanism in your larger systems helps you harness their power and protect against fragility.

Photo of Beth Long

Beth Long

New Relic

Beth Adele Long abandoned a potential career as a rocket scientist to tinker with websites. She’s currently a DevOps solutions strategist for New Relic and the project lead for New Relic’s collaboration with the SNAFUcatchers industry consortium. She’s obsessed with joint cognitive systems and good pens.

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Picture of Laura Maguire
03/14/2019 5:50am PDT

I am PUMPED for this talk! It’s such an interesting premise.

I’m curious Beth, is expertise perishable?