Training: June 20–21, 2016
Tutorials: June 21, 2016
Keynotes & Sessions: June 22–23, 2016
Santa Clara, CA

Organizational optimization conference sessions

Tuesday, June 21

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3:30pm–5:00pm Tuesday, 06/21/2016
Location: Ballroom CD Level: Non-technical
Rob Schnepp (Blackrock 3 Partners), Chris Hawley (Blackrock 3 Partners), Ron Vidal (Blackrock 3 Partners)
Average rating: ****.
(4.83, 12 ratings)
The Incident Management System (IMS) has been battle tested by the American Fire Service for over 40 years across fires, rescues, hazardous materials incidents, and every other type of emergency. Rob Schnepp, Chris Hawley, and Ron Vidal explain how they adapted IMS for IT and offer an early look at content from Incident Management for IT Operations, their upcoming book from O’Reilly Media. Read more.

Wednesday, June 22

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9:50am–10:00am Wednesday, 06/22/2016
Location: Mission City Ballroom Level: Non-technical
Bridget Kromhout (Pivotal)
Average rating: ***..
(3.45, 11 ratings)
Bridget Kromhout explains why containers will not fix your broken culture. Microservices won’t prevent your two-pizza teams from needing to have conversations with one another over that pizza. No amount of industrial-strength job scheduling makes your organization immune to Conway’s law. Read more.
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10:25am–10:40am Wednesday, 06/22/2016
Location: Mission City Ballroom Level: Beginner
Artur Bergman (Fastly)
Average rating: ****.
(4.83, 6 ratings)
When a DDoS attack occurs, organizations respond using existing mental models of operations, not taking into account the emotional effects of the malicious nature of the attack. Artur Bergman explores how people react and why a DDoS attack is different than other challenges a company may face, proving that it isn't your fault and you're not alone. Read more.
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11:20am–12:00pm Wednesday, 06/22/2016
Location: Mission City Ballroom M1 - 2 Level: Non-technical
Average rating: *****
(5.00, 5 ratings)
The old wisdom about keeping engineers away from customers is bunk. Your product team may be experts on the customer perspective, but everyone can benefit from developing user empathy. Using the Heroku Postgres team as a case study, Peter van Hardenberg explains how to build a highly scaled organization with world-class operations and support and a deep appreciation for the challenges users face. Read more.
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1:15pm–1:55pm Wednesday, 06/22/2016
Location: Mission City Ballroom M1 - 2 Level: Beginner
Dan Slimmon (Exosite)
Average rating: ****.
(4.00, 4 ratings)
Common ground, an important concept in recent teamwork research, helps us understand why collaborative troubleshooting breaks down over time, leading to wasted effort and mistakes. Drawing on common ground as well as some ideas from medical diagnosis, Dan Slimmon demonstrates that by extending ChatOps, we can make troubleshooting much easier without losing the benefits of fluid team conversation. Read more.
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3:40pm–4:20pm Wednesday, 06/22/2016
Location: Mission City Ballroom M1 - 2 Level: Non-technical
Aneel Lakhani (SignalFx)
Average rating: ****.
(4.00, 1 rating)
OODA isn’t just for DevOps. Mapping isn’t just for strategists. Antifragility isn’t just for Netflix. Once we get beyond cargo-culting ideas, we can begin to understand how they arose and in what context. But how do we apply them? Aneel Lakhani explores the practical application of these ideas through examples from his daily work. Read more.
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4:35pm–5:15pm Wednesday, 06/22/2016
Location: Mission City Ballroom M1 - 2 Level: Beginner
J. Paul Reed (Release Engineering Approaches), Kevina Finn-Braun (Salesforce)
Average rating: *****
(5.00, 3 ratings)
Are "blameless" postmortems real? Sure, small companies here and there talk about it, but what about large enterprises? J. Paul Reed and Kevina Finn-Braun discuss the hurdles, lessons, and surprises of rolling out actionable retrospectives in a large, complex organization, including what works, what doesn't, and techniques that, well. . .the jury is still out on. Read more.

Thursday, June 23

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9:40am–10:00am Thursday, 06/23/2016
Location: Mission City Ballroom Level: Intermediate
Charity Majors (Honeycomb)
Average rating: ****.
(4.85, 13 ratings)
Charity Majors discusses making better choices with software. Whether you're selecting a new polyglot persistence layer, launching a startup from scratch, or modernizing a mature environment, there have never been more opportunities for chaos. Charity explains when you should use boring technology, when to take a flyer on the bleeding edge, and best practices for making solid technical decisions. Read more.
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11:20am–12:00pm Thursday, 06/23/2016
Location: Ballroom GH Level: Beginner
David Shackelford (PagerDuty)
Average rating: ****.
(4.00, 7 ratings)
Product management is not often part of the DevOps conversation, but collaboration between product, development, and operations is critical to shipping great software. David Shackelford explains why performance and reliability are just part of shipping customer value, how managing complex systems applies to product management, and opportunities for both practices to learn from each other. Read more.
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1:15pm–1:55pm Thursday, 06/23/2016
Location: Ballroom GH Level: Non-technical
Alice Goldfuss (New Relic)
Average rating: *****
(5.00, 13 ratings)
Engineering teams depend on a mix of rock stars, builders, and janitors to function. However, too often people are pigeonholed into these roles, and they (and the company) suffer for it. Alice Goldfuss argues that people should rotate roles so that they appreciate the benefits of each. Read more.
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2:10pm–2:50pm Thursday, 06/23/2016
Location: Ballroom GH Level: Non-technical
Justin Lintz (Spring)
Average rating: *****
(5.00, 1 rating)
Justin Lintz defines some of the stresses operations people face, outlines methods for mitigating them, and discusses his personal experience of having an anxiety disorder while working in an operations role, raising awareness about the anxiety issues many people face but are afraid to talk about. Read more.
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3:40pm–4:20pm Thursday, 06/23/2016
Location: Ballroom GH Level: Intermediate
Alex Nobert (Flynn)
Average rating: ***..
(3.67, 9 ratings)
When you ask Ops engineers where they want to go in their careers, the only answer you get after "I don't know" is "management." But what does that entail, and how do you get there? Alex Nobert discusses his career transition from engineer to manager to director, describing the day-to-day work, expectations, priorities, and goals of each so that you can learn from his mistakes. Read more.
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4:35pm–5:15pm Thursday, 06/23/2016
Location: Ballroom GH Level: Intermediate
Courtney Kissler (Starbucks)
Average rating: ****.
(4.60, 5 ratings)
Employee burnout is an overlooked anchor dragging down productivity and employee engagement in our industry. Courtney Kissler highlights some tactics and metrics to help leaders proactively address this issue. Read more.