Training: June 20–21, 2016
Tutorials: June 21, 2016
Keynotes & Sessions: June 22–23, 2016
Santa Clara, CA
Peter van Hardenberg

Peter van Hardenberg
Product Manager, Heroku


Peter van Hardenberg was an early employee of Heroku and has seen the organization grow from a dozen people through acquisition and massive scale. During the past six years, Peter has held a wide variety of roles from engineer to senior management. In past lives, Peter was an oceanographer, a Shakespeare scholar, and a game developer.


11:20am–12:00pm Wednesday, 06/22/2016
First time at Velocity Santa Clara, Organizational optimization
Location: Mission City Ballroom M1 - 2 Level: Non-technical
Average rating: *****
(5.00, 5 ratings)
The old wisdom about keeping engineers away from customers is bunk. Your product team may be experts on the customer perspective, but everyone can benefit from developing user empathy. Using the Heroku Postgres team as a case study, Peter van Hardenberg explains how to build a highly scaled organization with world-class operations and support and a deep appreciation for the challenges users face. Read more.