Training: June 20–21, 2016
Tutorials: June 21, 2016
Keynotes & Sessions: June 22–23, 2016
Santa Clara, CA

Employee burnout and its often overlooked impact on productivity

Courtney Kissler (Starbucks)
4:35pm–5:15pm Thursday, 06/23/2016
Organizational optimization
Location: Ballroom GH Level: Intermediate
Average rating: ****.
(4.60, 5 ratings)

Employee burnout is an overlooked anchor dragging down productivity and employee engagement in our industry. Leaders must evolve and take action to address this important issue. How can organizations identify leading indicators and recognize weak signals to address the issue proactively?

Courtney Kissler shares some tactics and metrics that she has been using amid a DevOps transformation at a large enterprise retailer, including how she’s changing her own behaviors as a leader of engineering teams based on her observations during this transformation.

Photo of Courtney Kissler

Courtney Kissler


Courtney Kissler is vice president of retail technology for the Starbucks Technology team, where she is responsible for the teams leading the development and enhancements of point of sale (POS) systems and other associated retail technologies. Previously, Courtney spent 14 years at Nordstrom, where she most recently held the role of vice president for ecommerce and store technologies. In that role, she had accountability for program management, delivery, and support for all customer-facing technologies including in-store, web, and mobile touch points. During her tenure at Nordstrom, Courtney held a variety of leadership positions in both the engineering and infrastructure disciplines and was at the leading edge in bringing DevOps capability to the Nordstrom technology organization. Courtney started her career at Nordstrom as a security engineer and prior to this gained experience with startups CyberSafe and WorldStream Communications.