Product management is not often part of the DevOps conversation, but collaboration between product, development, and operations is critical to shipping great software. David Shackelford explains why performance and reliability are just part of shipping customer value, how managing complex systems applies to product management, and opportunities for both practices to learn from each other.
David Shackelford is an empathy-driven senior product manager at PagerDuty who loves solving challenging customer problems. With a background in education and game theory, David nerds out on the intersection of complex technical systems and even more complex human behavior.
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