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Jeff Sussna

Jeff Sussna
Principal, Ingineering.IT

Website | @jeffsussna

Jeff Sussna is Founder and Principal of Ingineering.IT, a boutique consulting firm that facilitates Adaptive IT through teaching, coaching, and strategic design. Jeff has more than 20 years of IT experience, and has led high-performance teams across the Dev/QA/Ops spectrum. He is a highly sought-after speaker, and was recognized as a Top 50 Must-Read IT Blogger for 2012 and 2013 by BizTech Magazine. His interests focus on the intersection of development, operations, design, and business.


Jeff Sussna (Ingineering.IT)
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(3.50, 6 ratings)
Promise Theory is a formal model for describing complex distributed systems. It can also be used to describe socio-technical systems such as DevOps or even entire digital service organizations. This session will demonstrate Promise Theory’s ability to improve service quality by helping us increase empathy and better understand certainty and uncertainty in the systems we manage. Read more.