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PART 2 - PostMortem Facilitation: Theory and Practice of "New View" Debriefings

John Allspaw (Adaptive Capacity Labs)
Operations
Regent
Average rating: ****.
(4.14, 7 ratings)

This 3-hour tutorial will cover the theory and fundamentals of “The New View*” on complex systems failure and human error, as well as techniques for facilitating an adverse event debriefing. We will use case studies of known events and a good deal of interactive attendee participation to explore postmortem debriefing techniques and pitfalls.

Photo of John Allspaw

John Allspaw

Adaptive Capacity Labs

John has worked in systems operations for over fourteen years in biotech, government and online media. He started out tuning parallel clusters running vehicle crash simulations for the U.S. government, and then moved on to the Internet in 1997. He built the backing infrastructures at Salon, InfoWorld, Friendster, and Flickr. He is now VP of Tech Operations at Etsy, and is the author of The Art of Capacity Planning published by O’Reilly.