Office Hour with Richard Cook

Office Hour, Office Hours (Table 1)

Why systems don’t fail?

What is resilience?

How can resilience be enhanced?

How can resilience be eroded?

What should we do in systems design to enhance future resilience?

Why do current systems lack resilience?

Photo of Richard Cook

Richard Cook

Ohio State University SNAFUcatchers

Dr. Richard Cook is the Professor of Healthcare Systems Safety at the Kungliga Techniska Hogskolan (the Royal Institute of Technology) in Stockholm, Sweden. He is a practicing physician, researcher and educator. Dr Cook received his BA degree from Lawrence University in Appleton, Wisconsin shortly after the invention of the telephone. After a misspent career in the computer industry he went to medical school at the University of Cincinnati and, much to the surprise of the faculty there, was awarded the MD degree in 1986. He wasted a lot of time and effort in various residency and fellowship programs but was finally able to complete training as an anesthesiologist. Between 1994 and 2012 he gave anesthesia to patients, tried to teach medical students and residents, and studied safety and complex systems at the University of Chicago. He was such a strong, public critic of IT application safety in healthcare and other domains that he had to leave the country. In 2012 he moved to Sweden to become the first (and, probably, the last) healthcare system safety professor in that country. He does not perform any paid expert testimony regarding his research primarily because he is never asked to do so. Dr. Cook has been known to say to audiences, “Although I am often invited to speak, I am seldom invited back.” His appearance at a second Velocity conference is an anomaly that has not been explained.

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