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How to be Great at Operations

Adam Jacob (Chef)
Mission City Ballroom B4
Average rating: ****.
(4.92, 51 ratings)
Slides:   external link

What is the role of Operations, and how can we be great at it? This session will define what it means to have a career in Operations, and break down the fundamental disciplines every Operations professional needs to know. We’ll focus on the most important things to understand about:

  • Incident Management
  • Post Mortems
  • Capacity Planning
  • Systems Design
  • Source Control
  • Configuration Management
  • Monitoring
  • Identity Management
  • Security
  • Systems Troubleshooting
  • Application Development
  • Software Development

If you’re new to our profession, or to Velocity, this talk will cover as much of the most important ground as we can pack into 40 minutes. If you’re an old hand, revisiting the fundamentals can often remind you of what you could still be better at.

Photo of Adam Jacob

Adam Jacob


A twelve year system operations veteran, Adam is the CTO of Chef, whose mission is to help companies the world over build amazing infrastructure.