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The Practical Gamemaster: Design and Execution of IT Emergency Operations Drills

Adele Shakal (Metacloud, Inc.)
Culture & Organizational Change | Operations
Grand Ballroom F
Tutorial Please note: to attend, your registration must include Tutorials on Tuesday.
Average rating: ***..
(3.90, 21 ratings)
Slides:   1-PDF 

Emergency drills must be planned within a broad context of emergency response, emergency operations, business continuity planning/resiliency, disaster recovery, and information technology architecture. This tutorial will give that broader context, first providing some perspective on goals and personnel involved in the following:

  • Emergency response: “Respond”
  • Emergency operations: “Assess, Report, Recover”
  • Business continuity planning and resiliency: Business Impact Analysis, Threat and Risk Analysis, Recovery Point Objectives, and Recovery Time Objectives
  • Disaster recovery and information technology architecture

That will be followed by key concepts in emergency operations center and incident headquarters design, methods of introducing such concepts to attendee’s organizations, and a sequence of basic-to-advanced drill designs.

The emergency drill design portion begins with a typical life-safety drill, progresses through basic and advanced IT emergency operations drills, and concludes with guru-level additions to drill design. The more advanced drill designs will allow attendees to build upon and include the features and components of earlier basic drills without overburdening their teams with too many simulations.

Keeping a large group of intelligent IT folks engaged in a drill simulation can be very challenging. Attendees will leave this tutorial ready to design effective drills to better prepare their organizations for likely emergencies and realistic function failures.

Photo of Adele Shakal

Adele Shakal

Metacloud, Inc.

Adele Shakal currently heads up project and knowledge management at Metacloud, Inc., a cloud solutions company providing Metacloud OpenStack, non-stop private cloud based on OpenStack. In her prior work in technical project management at USC ITS, she designed IT emergency operations and the ITS Great Shakeout 2011. She has more than two decades of experience in IT project management, business process design and continuity, knowledge management, emergency operations and drill planning, service management and system administration, with Bachelor of Science in geochemistry from California Institute of Technology. She has presented at CENIC, EDUCAUSE, APRU, USENIX LISA and CascadiaIT conferences.