Once Upon A Time: Why Operations Mythology Matters

James Turnbull (Glitch)
Velocity Culture, Grand Ballroom ABCD
Average rating: ****.
(4.44, 18 ratings)

Operations people frequently communicate and learn through stories and mythology. Much like fairy tales: some of this mythology is healthy, some cautionary and some moralistic. Your Operations mythology is a strong element in how your organisational culture is shaped and more importantly can influence how your Operations team makes decisions.

I (with some help from Hans Christian Andersen and the Brothers Grimm) am going to examine why these stories and mythology matter. We’ll look at how these shape your culture and set the mood for your Operations team. You’ll see why and how mythology, whether you’re in a giant enterprise or a tiny startup, often subconsciously influences the decisions and choices you make and the risks you’re prepared to take.

Finally, I’ll present some ways you can tell good stories, build healthy mythology, make use of that mythology for profit, and how you can eradicate the myhology and stories that give your Operation’s team nightmares.

Photo of James Turnbull

James Turnbull


James is an author and open source geek. James authored the two books about Puppet (Pro Puppet and the earlier book about Puppet. He is also the author of three other books including Pro Linux System Administration, Pro Nagios 2.0, and Hardening Linux.

For a real job, James is VP of Tech Ops for Puppet Labs. He likes food, wine, books, photography and cats. He is not overly keen on long walks on the beach and holding hands.


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