House MD: Solving Complex IT Issues Using Differential Diagnosis

Steve Bennett (Daemon Solutions Ltd)
Velocity Culture Ballroom ABCD
Average rating: ****.
(4.43, 7 ratings)

In this presentation I will explore how we as IT professionals can learn from the medical profession when it comes to diagnosing particularly complex issues.

The human body is complex, as are the applications and computer systems that we are responsible for.
These systems sometimes experience “issues”. This can be diseases in patients or for us a site outage or slow-down.

Medical doctors have been fixing people longer than we have been tinkering with computers. The first medical diagnosis textbook was dated 1069-1049BC.

I will take you through how to manage the problem using “Differential Diagnosis”, which is a widely used mechanism for solving those particularly hard cases. It is particularly useful when trying to problem solve with a team.

We will touch on the culture that is needed to allow these methods to flourish in your organisation, as well as a few of the do’s and don’t when trying it out for yourselves.

I hope the audience will be left with an understanding of how to apply these processes to reduce your own TTR and make your boss smile.

Photo of Steve Bennett

Steve Bennett

Daemon Solutions Ltd

I am a founder at Daemon Solutions, based in the UK. We are a professional services consultancy who specialises in performance and operations. I am fascinated by problem resolution techniques and I like to explore parallels with other industries and see how alternative methods can be applied to our industry.

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Dan Slimmon
07/19/2012 12:40am PDT

Excellent. Thanks.

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Craig Palmer
07/19/2012 12:17am PDT

Fill out the form at and we’ll notify you when the Velocity Complete Video Compilation is available for purchase.

Dan Slimmon
07/18/2012 11:24pm PDT

Video still happening? I’ve been refreshing this page like the Internet is shutting down on Friday

Dan Slimmon
07/02/2012 4:57am PDT


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Sophia DeMartini
07/02/2012 4:36am PDT

Hi Dan,

The videos are in the process of being edited and compiled together. They should be available in about two weeks.

Let me know if you have any other questions!

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Steve Bennett
07/02/2012 4:25am PDT

Dan, Glad this could help you out.. I have asked how long it will be until the video is made available.

I’ll keep you posted.



Dan Slimmon
07/02/2012 4:23am PDT

Dammit. I was hoping there was going to be a video of this. Thinking about this method has already helped me solve a super-challenging problem I’d been banging my head against for months, and I want the rest of my team to see it.

Picture of Steve Bennett
Steve Bennett
07/01/2012 4:00pm PDT

The slides can be found here;

Julian Pisoni
07/01/2012 3:50pm PDT

Hi, during the presentation, Steve mentioned the slides would be posted, are they going to be?


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