Measuring the devops gap

Patrick Debois (Jedi), Israel Gat (Cutter Consortium), Andrew Clay Shafer (Pivotal)
Velocity Culture Ballroom EFGH
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We know Velocity Conference stands for Faster, Bigger, Cooler Web Operations. Chances are that together with the evolution of your technical architecture and infrastructure your organization will evolve as well. New people join or leave, knowledge needs to be transferred, processes become more complex and structured, alignment becomes harder to attain. As engineers we are trained to work at he technical level, but in order to achieve maximal throughput in our work, both levels need to be in balance as well as in good balance with the business

So how do you keep your organization scalable, adaptable, secure and performing? How do you check the health at the human level? Or ‘measure’ the devops gap to make sure the collaboration stays at a top-notch level.

Most of us are engineers, and when we are faced with a problem, we go on modeling a worldview in which we start measuring things to verify our thinking. Therefore we will show the similarities between the technical and the human level, and explore different metrics you can collect and use for monitoring the health of your organization.

This session heavily draws on various concepts of debt (technical debt, financial debt, …) and will explore how common metrics such as code debt or incidents tracking can be used as indicators for the organizational health of web operations. It will illustrate the power of so doing by citing examples from recent client engagements.

Photo of Patrick Debois

Patrick Debois


In order to understand current IT organizations, Patrick has taken a habit of changing both his consultancy role and the domain which he works in: sometimes as a developer, manager, sysadmin, tester and even as the customer.

If there is one thing that annoys him badly, it is the great divide between all these groups. But times are changing now: being a player on the market requires you to get these ‘battles’ under control between these silos.

He first presented concepts on Agile Infrastructure at Agile 2008 in Toronto, and in 2009 he organized the first devopsdays . Since then he has been promoting the notion of ‘devops’ to exchange ideas between these groups and show how they can help each other to achieve better results in business.

Photo of Israel Gat

Israel Gat

Cutter Consortium

Israel Gat is uniquely qualified to carry out devops engagements. Through most of his career he straddled the line between ITIL/BSM management and the introduction of advanced software development methods.
Israel is the Director of Cutter Consortium’s Agile Product & Project Management practice. He is recognized as the architect of the agile transformation at BMC Software where, under his leadership, Scrum users increased from zero to 1,000, resulting in nearly three times faster time to market than industry average and 20-50% improvement in team productivity. Among other accolades for leading this transition, Dr. Gat was presented with an Innovator of the Year Award from Application Development Trends in 2006.
Dr. Gat’s executive career spans top technology companies, including IBM, Microsoft, Digital, and EMC. He has led the development of products such as BMC Performance Manager and Microsoft Operations Manager, enabling the two companies to move toward next-generation system management technology. Dr. Gat is also well versed in growing smaller companies and has held advisory and venture capital positions for companies in new, high-growth markets.
Dr. Gat currently splits his time between consulting and writing. He focuses on technical debt, large-scale implementations of lean software methods and agile business service management (aka devops). His recent e-book, The Concise Executive Guide to Agile, explains how the three can be tied together to form an effective software governance framework. Dr. Gat holds a PhD in computer science and an MBA. In addition to publishing with Cutter and the IEEE, he posts frequently at The Agile Executive and tweets as agile_exec. He can be reached at

Photo of Andrew Clay Shafer

Andrew Clay Shafer


Andrew Shafer is the senior director of technology at Pivotal, where he works to help organizations build better systems with better tools. Andrew enjoys helping teams navigate the technology Renaissance triple point between people, process and tools and brings with him a background in high-performance computing, computational science, embedded Linux development, web frameworks, and agile methods. Previously, Andrew cofounded Reductive Labs. He is always ready to talk about almost anything. His two sons and wife think he is pretty cool. He is definitely a villager.

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