The goal of this talk is to give you a reusable framework that you can take back to you company, preparing your operations department and your company as a whole for downtime events. Though it may be unexpected, downtime is inevitable. All you can do, beyond doing what you can to keep your systems as stable as possible, is be prepared for that downtime. That preparation is what separates companies that suffer potentially business-ending downtime, and those that come out stronger.
In examining past downtime events, we will develop a framework that you can adopt inside your company that includes pre-downtime preparation, intra-downtime communication, and post-downtime transparency. We will also describe the best approaches for getting this adopted inside your company.
As head of R&D at Webmetrics, Lenny Rachitsky has played a key role in the evolution of the external web monitoring space over the past decade. He is currently focused on extending the definition of monitoring beyond the IT department, and into business, social, and mobile.
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