Build resilient systems at scale
October 12–14, 2015 • New York, NY

Beyond Apdex: Defining a precise SLA for performance

Buddy Brewer (SOASTA)
9:55am–10:05am Wednesday, 10/14/2015
Location: Grand Ballroom
Average rating: ***..
(3.71, 28 ratings)
Slides:   1-PDF 

Nobody likes to be kept waiting. Online, waiting means missed expectations, which leads to abandoned shopping carts, lower traffic, and fewer returning visits. Winning the performance game requires understanding not just how fast you are, but how your speed measures up to consumer expectations.

In 2004, our industry sought to address this issue by creating Apdex. Unfortunately, Apdex doesn’t give you guidance on what the threshold between a good and bad user experience should be. In this talk, Buddy will introduce a new and better metric that’s available to every site.

This keynote is sponsored by SOASTA

Photo of Buddy Brewer

Buddy Brewer


Buddy Brewer is the senior VP of products at SOASTA, where he leads strategic initiatives for all SOASTA products, including DOC, CloudTest, TouchTest, Data Science Work Bench, and mPulse, a real-user measurement tool that tells you how long people are waiting on your site and how it is impacting their behavior. Buddy has been helping some of the largest sites on the Web solve their performance challenges since 2001. Prior to SOASTA, Buddy cofounded LogNormal, the first company to put measuring real users first in the crowded space of performance monitoring tools. LogNormal was acquired by SOASTA in 2012.

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