Build resilient systems at scale
October 12–14, 2015 • New York, NY

Monitoring as a service

James Turnbull (Glitch)
11:20am–12:00pm Tuesday, 10/13/2015
Location: Beekman Parlor
Average rating: ****.
(4.26, 42 ratings)

Prerequisite Knowledge

Some idea of how monitoring works now. No technical skills needed.


Building a modern monitoring environment is more than just using the latest awesome tools, collecting all the data, displaying numerous graphs, and knowing when things go wrong. A modern monitoring environment is more than tools and infrastructure. It’s a service. A service you provide to your whole team: developers, operations, security, and the business.

This talk is about how you can build monitoring environments (or extend your existing environment) that are customer-focused rather than infrastructure focused. You’ll see how you can treat your needs and the needs of your organization as customer requirements, and build monitoring that is consumable and configurable on demand.

We’ll focus on:

  • You are not the customer of your monitoring
  • What does monitoring as a service look like?
  • How do we move to a customer-driven service?
  • How does this change how your monitoring environment operates?

By the end of the talk you should be able to understand what you need in order to make monitoring available as a service to anyone in your organization.

Photo of James Turnbull

James Turnbull


James Turnbull is VPE at Glitch. A longtime member of the open source community, James is the author of a number of books about open source software. Previously, he was a CTO in residence at Microsoft, founder and chief technology officer at Empatico and Kickstarter, VPE of Venmo, and an adviser at Docker. James likes food, wine, books, photography, and cats. He is not overly keen on long walks on the beach or holding hands.

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