Build resilient systems at scale
28–30 October 2015 • Amsterdam, The Netherlands

A customer is complaining on Twitter - who do you invite to the war room?

Daniel Khan (Dynatrace), Klaus Enzenhofer (Dynatrace)
16:10–16:50 Thursday, 29/10/2015
Location: G109
Average rating: **...
(2.50, 10 ratings)

The decision to add new and cool customer-facing websites and mobile apps to a company’s offering can have unpredictable side effects for Operations. Every outage can make you the next news headline. In highly heterogeneous environments, the cause can be a faulty JavaScript library that your UI team decided to use, or your good old mainframe, or a third-party content provider. For your customer it does not make any difference; but who do you call to fix the issue? The front-end team? The Node.js folks? The Java guys, or even the DBA? You can get out of this without a war room the size of a company party.

In this session we will explore:

  • How new technologies impact our environments
  • What a NO War Room strategy needs
  • What you can do with your additional spare time :-)

This session is sponsored by Dynatrace

Photo of Daniel Khan

Daniel Khan


Daniel Khan has over 15 years of experience as a full stack developer, architect, and technical lead in the field of web engineering, proving his strong problem-solving skills in hundreds of projects. He is passionate about constant learning, using new technologies, and sharing his findings with others. As a technology strategist, Daniel focuses on driving support for emerging technologies like Node.js and MongoDB at Dynatrace.

Photo of Klaus Enzenhofer

Klaus Enzenhofer


Klaus Enzenhofer has over five years of experience and expertise in the field of web performance optimization and user experience management. He works as a technical strategist in the Centre of Excellence team at Dynatrace. In this role, he influences the development of the Dynatrace Application Performance Management solution focusing on real user monitoring of web and mobile applications. He is a regular speaker at technology conferences on real user monitoring and performance-related topics, and has written many articles and blogs, which have been published in print and online publications.