Build resilient systems at scale
May 27–29, 2015 • Santa Clara, CA
Indi Young

Indi Young
Consultant, Author, myself

Website | @indiyoung

Indi Young is an empathy researcher and writer. She helps organizations of any size explore different perspectives, both internal and external, to bring insights that help clarify and reframe the way people make things and the way they work together. She created mental model diagrams, has written two books for Rosenfeld Media, and was a founder of the user experience firm Adaptive Path.

Sessions

10:45am–11:10am Thursday, 05/28/2015
Keynote
Location: Mission City Ballroom
Indi Young (myself)
Average rating: ***..
(3.31, 32 ratings)
Empathy is a popular buzzword that gets equal positive and negative attention in business media. The reason for the debate is that empathy is not well defined. People with budget responsibility need reliable knowledge, not 'increased sensitivity.' Fortunately, _cognitive_ empathy represents a practical, repeatable approach to cultivating insight. Read more.