Build resilient systems at scale
May 27–29, 2015 • Santa Clara, CA

Burnout in tech

John Allspaw (Etsy), Christina Maslach (UC Berkeley), Amanda Folson (GitLab), Katherine Daniels (Etsy), Laura Bell (SafeStack Limited), Vijay Gill (Salesforce.com)
1:45pm–2:25pm Friday, 05/29/2015
Location: Ballroom CD
Average rating: ****.
(4.58, 24 ratings)

Prerequisite Knowledge

Awareness of and concern about burnout in our industry.

Description

This solutions-oriented session will start with a presentation on the current thinking and research on burnout by Dr. Christina Maslach. She’ll frame the issue in terms of factors that contribute to burnout, and discuss some broad measures for early detection of, and recovery from, burnout. A panel of practitioners will discuss these factors in the context of their own experiences and focus on solutions that everyone in the audience can factor into their daily lives and work.

Photo of John Allspaw

John Allspaw

Etsy

John Allspaw is Etsy’s chief technology officer, leading the Product Engineering, Infrastructure, and Operations teams. Previously, he was the SVP of infrastructure and operations at Etsy. For over 17 years, John has worked in system operations in the biotech, government, and online media industries. John began his career running vehicle crash simulations for the US government. In 1997, he made the leap to the web, building the technical infrastructures at Salon, InfoWorld, Friendster, and Flickr. John is the author of The Art of Capacity Planning and Web Operations: Keeping the Data on Time, both by O’Reilly. He holds a BS from the University of Massachusetts, Amherst and an MSC from Lund University.

Photo of Christina Maslach

Christina Maslach

UC Berkeley

Christina Maslach received her A.B., magna cum laude, in Social Relations from Harvard-Radcliffe College in 1967, and her Ph.D. in Psychology from Stanford University in 1971. She has conducted research in a number of areas within social and health psychology. However, she is best known as one of the pioneering researchers on job burnout, and the author of the Maslach Burnout Inventory (MBI), the most widely used research measure in the burnout field. In addition to numerous articles, her books on this topic include Burnout: The Cost of Caring; the co-edited volume, Professional Burnout: Recent Developments in Theory and Research (with Wilmar Schaufeli); and three publications with Michael Leiter — The Truth About Burnout ; Preventing Burnout and Building Engagement: A Complete Program for Organizational Renewal ; and Banishing Burnout: Six Strategies for Improving Your Relationship with Work. The two latest publications are based on Professor Maslach’s work as a consultant with various organizations on issues of job burnout. – See more at: http://psychology.berkeley.edu/people/christina-maslach#sthash.Ya0wBw4B.dpuf

Photo of Amanda Folson

Amanda Folson

GitLab

From humble beginnings as a PHP4 web developer in grade school, Amanda Folson now works as a developer advocate at GitLab, where she gets to share her passion for technology with others. When she’s not speaking, writing, or shooing cats off her keyboard, you’ll find her consuming APIs and IPAs.

Photo of Katherine Daniels

Katherine Daniels

Etsy

Katherine is an operations engineer at Etsy. She got her start in programming with TI-80 calculators back when Geocities was still cool, and these days has opinions on things like ‘the cloud’ and ‘DevOps’. Before escaping to the world of operations, she spent a few years doing QA and systems engineering in the corporate world. She lives in Brooklyn with a perfectly reasonable number of cats, and in her spare time can often be found rock-climbing or making hot sauce.

Katherine Daniels is co-author of O’Reilly Media’s Effective DevOps. Learn more. http://oreil.ly/1BXuIdX

Photo of Laura Bell

Laura Bell

SafeStack Limited

Laura Bell is very good at breaking things.

With almost a decade of experience in software development, penetration testing and information security, Laura specialises in bringing security practices into high growth, agile and start-up organisations. Known for her no-nonsense, plain English approach, she has made a career from challenging traditional fear based formal governance approaches and making security engaging.

An experienced conference speaker and regular panel member, Laura has spoken at a range of events including Kiwicon, Linux Conf AU and Microsoft TechEd on the subjects of privacy, covert communications, agile security and security mindset.

She is the founder and lead consultant at SafeStack (http://safestack.io), the Vice Chair of the New Zealand Internet Task Force (NZITF) and lives in Auckland, New Zealand with her husband and daughter.

Photo of Vijay Gill

Vijay Gill

Salesforce.com

In his last role, Vijay Gill was the GM and led the Global Network Services (GNS) teams for Microsoft Azure that supports the foundation infrastructure for Microsoft online services for consumers and businesses worldwide.

Prior to joining Microsoft, Vijay was the leader of the Backbone engineering, Architecture, Network Security and Network Labs at Google, and was responsible for the teams accountable for the network architecture encompassing the dark fiber network, optical, MPLS and edge networks, as well as the data center network design.

Vijay also spent five years at AOL, where he managed the network, peering and CDN teams for the ATDN network, a global backbone for AOL and Time Warner Cable. Prior to AOL, Vijay was the networking manager at AboveNet, responsible for global network design and architecture. Before AboveNet, Vijay was a lead engineer at Verizon/UUNET, where he led the multicast and MPLS projects.

Vijay holds multiple U.S. patents filed and has published several technical papers in various journals and conference proceedings, including seven IETF RFCs on multiple topics, including routing, security, multi-homing, MPLS and IPv6.

In 2007 and 2010, by mistake, he got some Google OC and EMG awards for his (minor) contributions to the CDN and bandwidth projects.

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Comments

Gary Rheaume
05/29/2015 2:47pm PDT

good characterization of the problem, generalizations on the solution. that said, lots of nodding heads in the audience