Build resilient systems at scale
May 27–29, 2015 • Santa Clara, CA

Tools Shaping Culture

Mark Maun (mobileforming)
1:45pm–2:25pm Thursday, 05/28/2015
Location: Mission City Ballroom B1
Average rating: ****.
(4.22, 18 ratings)
Slides:   external link

Prerequisite Knowledge

Knowledge of build pipelines and deployment automation provides helpful context for this talk.


Mark will talk about his journey at Ticketmaster where he introduced open source tools to the organization, and about how those tools changed the engineering culture for the better.

Rather than mandate cultural change from the executive level, Ticketmaster achieved this organically from the bottom-up by simply taking popular open source tools and making them widely available to engineers in the organization. If the tools are built and they are excellent, adoption and subsequently cultural change will occur.

Photo of Mark Maun

Mark Maun


Mark Maun is an engineering director for the Ticketmaster platform. His teams focus on delivering self-service solutions that promote a well-oiled software factory. This includes service-templates, build pipeline tools, code repositories, coverage analysis solutions, and automated testing and monitoring solutions. At Ticketmaster, Mark has transformed over 30 engineering teams from a siloed waterfall structure to a DevOps model advocating self-service production deployments, CI practices, TDD, and business level monitoring.