Build resilient systems at scale
May 27–29, 2015 • Santa Clara, CA

When UX meets operations

Tim Sheiner (Jut)
4:10pm–4:50pm Thursday, 05/28/2015
Location: Mission City M1-2
Average rating: **...
(2.60, 5 ratings)
Slides:   1-PDF 

Prerequisite Knowledge

A willingness to take a hard look at the operations field from an outsider's perspective!


Wait, what’s a user experience guy doing at Velocity to begin with? I’m here because I design software for operations professionals, and I want to share what I’ve learned with you.

The world of web-scale operations is a fascinating place for a user experience designer right now. It’s complex, undergoing significant change, and an essential part of our increasingly digital world.

In this session, I’ll present a UX view of operations and explain how I use this perspective to inform my process for designing software for Ops. You’ll walk away from this session with an outsider’s view of your professional world, and some ideas about how to communicate more effectively with those who don’t understand operations as well as you do.

During this session I’ll talk about:

  • Making sense of complexity with the operations mental model
  • Using scope, scale, and context as design principles for building software that can keep up with the rapid growth in infrastructure and micro-services architecture
  • Replacing disconnected workflows and siloed data with iterative data analysis tools that generate useful visualizations and meaningful narratives for explaining the complex world of operations.

If you’re into really wordy PowerPoint slides, this probably isn’t the presentation session for you. We’ll spend lots of time looking at applications through screenshots, mock-ups, and even some live interactions.

Tim Sheiner


Tim Sheiner is a system thinker, user-experience strategist, and educator based in San Francisco. He designs enterprise software, process, and service models for business, and strategy for the efficient execution of public-interest projects.

He excels at identifying leverage points for creating change in systems.

Currently a UX strategist at Jut, Sheiner brings innovation and efficiency to strategy, research, and implementation with his extensive knowledge of software-development processes. Tim has also served as an adjunct professor at the California College of the Arts.