Build resilient systems at scale
May 27–29, 2015 • Santa Clara, CA

From design thinking to DevOps and back again: Unifying design and operations

Jeff Sussna (Ingineering.IT)
4:30pm–4:50pm Wednesday, 05/27/2015
Location: Ballroom GH
Average rating: *****
(5.00, 4 ratings)
Slides:   1-PDF 

Prerequisite Knowledge

Rudimentary familiarity with the basics of DevOps and complex systems theory.


The era of digital service is shifting customers’ brand expectations from stability to responsiveness. Optimizing delivery speed is only half of this new equation. Companies also need to optimize their ability to listen and to act on what they hear. In order to maximize both velocity and responsiveness, companies need to transform up-front design into a continuous, circular design-operations loop that unifies marketing, design, development, operations, and support.

In this talk I will present key principles of continuous design that organizations can use to conduct mutually beneficial conversations with their customers. I’ll show participants how to create real customer value using design thinking together with DevOps. I’ll also explain how to use specific 21st century IT practices effectively to improve service quality, by generating meaningful feedback throughout the design-operations lifecycle.

Photo of Jeff Sussna

Jeff Sussna


Jeff Sussna is founder and principal of Ingineering.IT, a boutique consulting firm that facilitates adaptive IT through teaching, coaching, and strategic design. Jeff has more than 20 years of IT experience, and has led high-performance teams across the Dev/QA/Ops spectrum. He is a highly sought-after speaker, and was recognized as a Top 50 Must-Read IT Blogger for 2012 and 2013 by BizTech Magazine. His interests focus on the intersection of development, operations, design, and business.

Jeff is the author of O’Reilly Media’s Designing Delivery: Rethinking IT in the Digital Service Economy. Learn more.

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Picture of Jason Yee
Jason Yee
04/08/2015 6:41am PDT

Thanks Zack. We’re still in the process of finalizing the schedule, so there are a few sessions that don’t have times yet. Once that happens (and it should be soon), you’ll be able to add it to your schedule.

Zack Campbell
04/08/2015 6:06am PDT

Boring tactical minutiae: I’m interested in attending this session, but it’s not showing up in the Schedule view, so it can’t be added to users’ personal schedules.