Build resilient systems at scale
May 27–29, 2015 • Santa Clara, CA

Your business is a system (based on trust)

Rob Woolley (Solium)
4:10pm–4:30pm Wednesday, 05/27/2015
Location: Ballroom GH
Average rating: *****
(5.00, 1 rating)
Slides:   external link

Prerequisite Knowledge

Familiarity with some of the DevOps concepts is helpful but not required: * CAMS * OODA * Scrum, Agile, Kanban


Solium builds and offers a software as a service (SaaS) platform coupled with amazing service. We operate in the equity management segment of the financial services industry. We move fast and money is on the line. The Web Operations team at Solium has two elements in their mandate: Platform availability/reliability, and providing missing-feature-by-human as a service. How can a small and highly technical team help empower a business? Especially when that business is making the move to operate globally and grow its presence in new markets? By building trust between all teams as we pragmatically embrace DevOps principles.

We are living the lean enterprise transition and the Web Operations team is on the leading edge. I want to share our journey so far and how we are working hard to build trust between business and technical teams across the globe.

1. Your business is a system

  • Why does your business exist and does everyone know why?
  • How does work flow through your business? From the sale to termination of the relationship.
  • How does your business make money and provide value?
  • People, individuals and teams, are a key element of the system.

2. People are the core piece of the system. Teams are made of people.

  • People need a shared understanding / constancy of purpose.
  • Teams need to build an identity and purpose within the business.
  • People and teams must trust each other.

3. What is trust?

  • Circles of Trust?
  • Value chains are forged with trust.
  • How do you build trust chains between business and technical teams?

4. Communication is hard

  • Cross team standups
  • Postmortems
  • Transparency
  • The power of analogy

5. The Truth
It’s not all sunshine and lollipops. Building trust requires constant and consistent effort.

The goal of my presentation is to empower you to attain change in your organization by opening your mind to the possibilities. Building a trust chain between business and technical teams builds a stronger, faster, and better business.

Rob Woolley


Rob Woolley is a computer engineer by training and a systems engineer by trade. Due to an extremely broad set of experiences across numerous industries (transportation, telecomm, oil and gas, medical, and financial), he is on a mission to build the best technical teams designed to handle the toughest problems, and help empower businesses to achieve positive outcomes.