The power of Big Data has become the catalyst for American Express to accelerate transformation for the digital age, drive innovative products, and create new commerce opportunities in a meaningful and responsible way. With the increasing demand for mobile and digital capabilities, the customer expectation for real-time information and differentiated experiences is rapidly changing. Big Data offers a solution that enables this organization to use their proprietary closed-loop network to bring together consumers and merchants around the world, adding value to each in a way that is individualized and unique.
Sastry Durvasula, VP and Global Technology Head of Information Management and Digital Capabilities, led the journey of transformation and innovation. How did the company unleash Big Data across its global network and put it to work in a sustainable and agile environment? How did they deliver offers using digital channels that were relevant to their Card Members and partners? What did they learn along the way? Sastry will address these questions and share his experiences and insights in leading his team’s Big Data strategy in the digital ecosystem.
Sastry Durvasula is Vice President and Global Technology Head of Information Management and Digital Capabilities at American Express. In this role, Sastry is responsible for leading the IT strategy and transformational development to power the company’s data-driven capabilities and digital products globally. His organization is also responsible for delivering enterprise-wide analytics and business intelligence platforms, and supporting critical risk, fraud and regulatory demands.
Sastry has held numerous IT executive positions at American Express with a successful track record in driving innovation, leading large-scale transformation programs and managing global technology investment roadmaps, while building high-performing organizations and fostering an agile culture. Sastry is passionate about Big Data, transformational technology and inspiring others to reach their potential.
Most recently, Sastry led the launch of American Express’ Big Data platform and the transformation of its enterprise data warehouse, which are powering the next generation of information, analytics and digital capabilities. Sastry’s team also led the development of the company’s API strategy and the Sync platform to deliver innovative products, drive social commerce and launch external partnerships.
Sastry is credited with several patents in the information management, payments, mobile and digital commerce technology space. He holds master’s and bachelor’s degrees in engineering, as well as various professional certifications. Sastry plays an active role in leading industry forums and technology executive networks, including the Evanta CDO and HMG CIO Summits.
Kevin Murray is VP of Information Management Infrastructure and Integration for American Express. Throughout his 25+ year career he has brought emerging technologies into large enterprises, and most recently launched the Big Data infrastructure platform at Amex. His team architects and implements a wide range of Information Management capabilities to leverage the power of increasing compute and storage solutions available today.